Question

After a Firmware update of the AirID the device doesn't properly reboot or keeps showing a blank screen.

Answer

Download the latest firmware from our Support & Services Download Center and update the AirID again, manually.


Step-by-Step

  1. download the latest firmware package, make sure you download the correct package!
  2. unzip the File
  3. connect the airid to the PC
  4. run the included "flash_gecko.bat" file
  5. if the problem persists, please create a support ticket at https://certgate.com/service-portal or send us the device by using our RMA form.






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