What to do in a warranty case?
If your new AirID smart card reader is not working as expected or not working at all and you may check your product warranty, please read carefully and follow the steps below:
If your AirID is working, but not as described in the AirID or AirID Mini Manual, please re-flash first the AirID firmware, before you continue with the warranty check process. Many problems are typically fixed after re-flash, without any hardware repair.
A step-by-step guide how to flash the firmware can be found here.
IMPORTANT NOTE to VOLKSWAGEN Group & subsidiaries members:
Please use only the RMA form available in the Volkswagen Group (or subsidiaries) intranet.
If you are interested in a detailed process overview, check the following diagrammdiagram: