How to create a Windows event log?


To export the relevant Windows Events follow these steps:

  1. Open the windows Event Log
  2. On the left side click on "Windows protocols" and then on "System"
  3. Now the Windows system events are displayed in the middle window.
  4. Search for Error events (with a red exclamation mark symbol) that have a smart card related titel in the "Source" column.
  5. Mark all relevant events (e.g. 5 to 10 minutes before and after the smart card related errors) and click on "save selected events" on the right hand side. The eventlog will be saved as a .evtx file.

      Please attach the .evtx log file to your support request.

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